Returns & Exchanges

VIOLET GREY offers a curated selection of the finest beauty products and stands behind the quality of every item we sell. If you are not completely satisfied with your purchase, we accept returns of unopened and lightly used products within 30 days of the delivery date.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return.

• 2.
  Print Your Label

  Once your request is approved, a pre-paid UPS shipping label will be generated for you to download and print.

• 3.
  Pack Your Items

  Carefully package the products in their original box or a sturdy shipping container to ensure they arrive at our warehouse undamaged.

• 4.
  Drop Off and Track

  Hand your package to any authorized UPS location; your refund or store credit will be processed within 7-10 business days of receipt.